Terms and Conditions/Returns Policy

Cancellations

An order may be cancelled at any time prior to shipment.

Postage and Packaging

All orders to UK Mainland addresses are despatched by Courier or Royal Mail. A signature is required at destination. Orders will be despatched within 5 - 7 working days unless we are out of stock. We normally try to despatch as soon as possible and are happy to respond to requests for speedy delivery.

Should you be unable to receive your delivery a card will be left. With regard to Royal Mail deliveries please make sure that you collect your parcel within 7 days otherwise it will be returned to Vintage Crates and further postal charges may be incurred.

A standard postage and packing charge of £4.95 is made for UK deliveries only unless stated otherwise in the product description.

For International deliveries, Isles of Scilly, Isle of Man, Channel Islands, Northern Ireland and the Scottish Islands please contact us for a quote prior to ordering.

Returns

If goods are found damaged on receipt please contact us immediately to arrange a return.

You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured. Please obtain proof of postage or dispatch on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Privacy

When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or otherwise distribute this information to any third parties for any purpose.

If you have asked to be added to our mailing list, we will send you details of any new products and events as they become available. You can request removal from the mailing list at any time by contacting us.

We will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority so to do.

Security

All Internet payment details are encrypted and secured by using a leading Payments Service Provider (Pay Pal); none of your card details are held by us or on the website.

Copyright

You are granted a limited licence to access and make personal use of this website, but not to download (other than page catching) or modify it or any portion of it, except with the express written consent from Vintage Crates.

All content included on the website, such as text, graphics, logos and images belong to Vintage Crates and are protected by UK and International copyright laws.